Terms of Service

Petit Stay ("Petit Stay", "we") is an online intermediary service — in Korean law, a mail-order intermediary — that helps families visiting Seoul and independent sitters exchange requests directly. Our business details are shown at the bottom of every page.

Parents look at published profiles, choose a specific sitter themselves, and send a request directly to that sitter. Sitters set their own availability and hourly rate and accept or decline each request themselves.

Petit Stay does not recommend, assign, or automatically match sitters, does not employ sitters, and does not provide care itself. The parties to the actual care arrangement are the parent and the sitter; Petit Stay is not a party to that transaction.

This does not remove the responsibilities that applicable law places on Petit Stay.

Creating an account or signing up for updates does not submit a care request or confirm a booking.

A parent chooses a specific sitter, writes in the date, time, and details about the child, and sends the request to that sitter. Sending a request does not confirm care automatically. There is no instant booking.

The chosen sitter reviews the request and accepts or declines it themselves. Only when the sitter accepts does the request become confirmed, and only then can that sitter see the child details and contact information needed for the care.

Care takes place inside a traveler's accommodation room in Seoul and is provided by the sitter directly.

Each sitter sets their own hourly rate, which is shown on their profile and on the request screen.

Online payment is not available at this time. No payment is processed on the Petit Stay site, and we do not ask for card details.

If online payment opens in the future, we will show the care amount, any Petit Stay service fee, the timing of payment, and the cancellation and refund conditions on screen before you pay.

Because no paid transactions take place on the site at this time, we have not set refund percentages or cancellation fees.

If you need to cancel a request, please let the sitter know as early as you can. Sitters should likewise tell the parent promptly if their circumstances change.

When online payment opens, we will clearly show the cancellation and refund conditions before any actual transaction.

This is the scope of care we are preparing: inside a traveler's accommodation room in Seoul, such as a hotel or serviced residence, between 6:00 and 11:00 pm, for up to two children aged 3–8, for 3–5 hours.

The following are not included: overnight care, vehicle transport or pickup/drop-off, medication or medical care, bathing, pools or beaches, extended outdoor activities, photos showing a child's face, persistent GPS location tracking, and live video.

A sitter may decline requests outside this scope, and Petit Stay may also restrict them.

We are not currently accepting actual care requests or payments.

Responsibility for the care itself is determined between the sitter providing the care and the parent making the request, according to applicable law and each party's role. Petit Stay fulfills the duties that apply to it as the intermediary through which requests are exchanged, and is responsible within that scope.

Petit Stay currently operates no insurance program. Petit Stay also does not verify or guarantee a sitter's insurance coverage, background checks, government certification, or national qualifications. If any of these matters are important to you, please confirm them directly with the sitter before making a request.

If you have a concern or dispute, email hello@petit-stay.com. We will provide a progress update within 3 business days of receipt, and findings or a handling plan within 10 business days.

Please provide accurate information when you create an account. Keep your password and login details safe, and do not lend your account to anyone else.

We may restrict an account if we find that it infringes other users' rights, misuses the service, or posts false information.

If you would like to close your account, contact hello@petit-stay.com.

If the service or these terms change, we will post notice on the site, and we will announce important changes in advance together with their effective date. Changes that require separate consent under the law take effect only after that consent is given.

If you do not agree with a change, you may stop using the service from that point on.

For questions about these Terms, email hello@petit-stay.com.