A little clarity before your trip
We've gathered the questions people often have before getting started. Here you'll find clear answers about the scope we're preparing, how requests work, and how to use your account.
What's included
What kind of care can I request?
We're preparing 3–5 hours of care between 6:00 and 11:00 pm inside traveler accommodations in Seoul, for up to two children aged 3–8. The scope excludes overnight care; vehicle transport or pickup/drop-off; medication or medical care; bathing, pools, or beaches; extended outdoor activities; photos showing a child's face; persistent GPS tracking; and live video. Requests are not confirmed automatically.
Can I pay now?
No. Online payment isn't available. No payment will be processed until payment-provider review and launch preparations are complete.
Requests and replies
Who chooses the sitter?
Parents review profiles, choose one specific sitter, and send that sitter a direct request. Petit Stay does not choose on a parent's behalf or automatically decide who receives the request.
Is a request confirmed right away?
No. The sitter you choose reviews the request and accepts or declines it themselves. Neither the request nor its terms are confirmed instantly or automatically.
What shows on a sitter's profile?
Once profiles are public, you'll be able to see each sitter's own introduction, languages, hourly rate, and availability. We'll publish only profiles whose sitters have consented to publication and whose necessary information and content checks are complete. We're currently preparing the first profiles.
Account and privacy
I forgot my password.
On the log-in screen, choose “Forgot your password?” and enter the email you signed up with — we'll send a reset link. If it doesn't arrive, check your spam folder too.
My confirmation link expired.
Confirmation links expire after a while. If you open an expired one, the home page will offer to send you a fresh confirmation email.
Contact
How do I contact you?
Feel free to email hello@petit-stay.com. We'll review your message and get back to you.